Workforce Training
A personalized approach, a turnkey service
To be fully aware of the organisation’s current situation and its future direction, a preliminary meeting is first planned. Following the analysis, a proposal is presented to the organisation and closed with a signed contract.
Our services includes a:
- Training Plan
- Participant Workbook
- Participation Certificate
- Scorecard (evaluation of the offered service)
- Final Report
Training can be offered on the organisation’s premises or offered at Louise Boudrias and Consultants Inc.
Restaurant
- Reception
- Customer Service
- How to Manage Complaints
- Suggestive Selling
- Infrastructure Adaptation to Welcome Persons with Restricted Mobility
- Work Methods in the Dining Room
- Sommelier
- Meal and Wine Pairing
- Health and Safety
- Strategic Management
- Marketing
- Communications
- Promotionnal Tools
Service in Action
A responsible approach to serving alcoholic beverages
Éduc’alcool and the Institut du tourisme et d’hôtellerie du Québec (ITHQ) offer Service in Action, a training program designed for:
- Owners and managers of bars, pubs, tavern and restaurants
- Serving staff in bars, pubs, tavern and restaurants
- Anyone working in an establishment with a liquor permit
Service in action is a training program designed to help you:
- Serve your customers better and improve the atmosphere in your establishment
- Assume your professional responsibility
- Teach you about responsible beverage service
- Avoid lawsuits, permit suspensions and closing of your establishment
- Prevent accidents and violence caused by inebriated individuals
- Save lives, and also save your business or your job
Program Objectives
- To inform participants about their legal and other obligations to their clients
- To inform participants about the effects of drinking on driving, on violence in drinking establishments, and on conjugal violence
- To teach participants how to detect the signs of inebriation
- To provide participants with tools that can help them keep their customers from becoming inebriated
Hotel
- Reception
- Customer Service
- How to manage complaints
- Sales techniques
- Guest Services Agent
- Welcoming various types of clientele
- General knowledge: your geographical region
- Banquet services – Service Techniques
- Housekeeping Techniques
- Health and Safety
- Marketing a tourism product or service
- Marketing
- Communications
- Promotional Tools
Tourism
- Reception
- Customer Service
- How to manage complaints
- Sales techniques
- Animation: tips and tricks to keep your group attentive and alert
- Benefits of having different activities for different groups
- Infrastructure adaptation to welcome persons with restricted mobility
- General knowledge: your geographical region
- Tour Guide training
- Organisation and planning of fund raising events
- Public relations and publicity
- Tourism analysis
- Marketing
- Communications
- Promotional Tools